Delivery Information

UK Deliveries

Orders will be dispatched Monday to Friday once the payment has been received.

With Paypal, the payment notification is immediate, with a bank transfer it may take from a few minutes up to 1 hour.
Using Paypal option doesn't mean you will need to have a Paypal account.
You will be able to use your debit/credit card using Paypal platform.

To our regular clients we can set up a FREE DELIVERY on orders over £150 excluding VAT

UK Economy delivery from £0.95 + VAT
When your order has been processed and confirmed, a collection with a national courier will be booked.
This service doesn't come with a tracking number.

Express delivery
We also offer next day shipping to most of our products (usually UPS; if you prefer Royal Mail, please notify us during the checkout). 
As soon as a tracking number is issued by the courier, we will notify you with a text message or email. We do recommend that you leave a mobile number on your account profile.

Products available on request

Some products are available on request. This means that once the order has been placed it will be ordered to the manufacturer.
This may take around 2-3 weeks.

Whitening products

Orders of all whitening products will be shipped only to verified GDC holders. If a GDC number is not available on your account any whitening products will be removed from your order.

International Delivery

We ship Worldwide
1. Royal Mail Tracked (up to 2kg)
2. Request a shipping quote if your order is over 2kg 
£ 0.00, it does not mean the shipping will be free, you will receive a quote that will need to be paid separately.

As an alternative you may register an account with an international forwarder who will give you an ID number and a delivery address in the UK.
In this case you will need to register your account on our website as UK based client and use the ID number and delivery address in the UK. provided by the forwarder.
We will ship your order to your created address in the UK with our local shipping cost.
Once the forwarder will receive the parcel at their UK warehouse, they will take care of the shipping to your country.

Please check the forwarders website for their pricing.
Example of these forwarders are: (worldwide) (worldwide) (only to Bulgaria)  (for Kenia and Zambia) 
There may be others specialized to your own country, just try a quick google search

EU Delivery Service

We can offer 2 shipping options to the all European Countries, please get in touch with us if you have any doubts.

1. Royal Mail Tracked service up to 2kg.
The order will not include any 
Royal Mail will hand over the shipment to your national Postal Service operator who will make the custom declaration on arrival in your country and will ask you to pay your local VAT and the custom declaration fees. 
Please bear in mind that not all the European countries charge the same fee to clear the shipment. Some countries will also ask you for additional documents and authorizations as these products are considered as MD (Medical Devices).

2. UPS (Ask for a DDP quote)
£ 0.00, it does not mean the shipping will be free, you will receive a quote that will need to be paid separately.
The quote will include the shipping cost and your local VAT (pre-paid custom service).
In this case the shipment will not transit through Custom and you will not need to do any custom declarations.

The shipment will be treated with a DDP incoterm (Delivered Duty Paid) and since there will be no further custom declarations to be done, it will save time and there will be no additional fees for custom clearance on arrival in your country.
The courier will always apply your local VAT at a standard rate, on all products.

If in your country there is a reduced VAT rate on some products (for example 4% or 10% on dental cements) we would recommend to use option 1 (Royal Mail Tracked) so you can ask for the correct VAT rate to be paid.

In case you have to pay for an additional authorization to import MD (Medical device products) we would recommend option 2 (DDP quote).